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Getting Help
For your convenience, SurfCity Networks technical support can
be reached
via e-mail. We will respond promptly
during normal business hours!
Click Here for more
contact options
Odds are good that if you develop an Internet access problem then
you won't be able to read this. So please save these numbers for
future reference. Call us at (714) 842-6160 if you are in the
714 area code, or at (800) 398-3756 from any location, and we
will resolve your problem promptly.
Send us an e-mail for account
requests
- Include the exact http or link name. For example,
"http://www.surfcity.com/mycompany/mypage.html"
- For browser and display problems, include the browser software
name and version, the display size and color depth (number of colors
displayed), and the operating system name and version.
- Make sure you have the latest Service packs installed for your
product. For Microsoft products, you can find them
here
- Include the exact product name and version
- If any error messages occurred, include the exact error message
and number, if any
- What procedure did you follow to produce the problem?
- Is the problem reproducible, intermittent, or only occurred once?
Many computer problems can be caused by inadvertently loading a
type of program know as a "virus" or "worm". Fortunately, most of
these infections can be easily removed. For a list of most recent
top threats, how to find out if you are infected and what to do
about it, click on the link below:
Using Microsoft Outlook / Outlook Exchange
- Normally, your username and password is entered when you set up
your mail account. If you do not have an account name and password,
you may request one from
Customer Support.
- If a dialog box repeatedly is displayed requesting your account
name and password, it is likely that your account name and/or password
has been entered incorrectly during your mail client account setup. Please insure that you have entered this
information correctly. Remember, account names do not include "@surfcity.net"
and passwords are case sensitive. If you still cannot authenticate
with our mail server, you may have "locked out" your account. As a
security precaution, your account is "locked out" for 15 minutes after
5 successive login failures. If you believe you have mistakenly
entered incorrect account information, simply wait for 15 minutes and
try again.
- If you are getting the dreaded "Error Number: 0x800CCC0F",
or any similar error codes, there are numerous conditions that may
precipitate these errors. Please research your error code at
www.microsoft.com or through
a valid search engine such as
www.google.com.
- Also make sure you have all the latest security patches for your
version of Windows and / or Microsoft Office. You can get those here:
http://windowsupdate.microsoft.com
http://office.microsoft.com/OfficeUpdate/default.aspx
- Of course, make sure your broadband connection is functioning
normally by using your Web Browser to verify that you can indeed
display web content from outside sites.
Using Web e-mail (Outlook Web Access: "my account/e-mail" on
Home Page)
- Be sure you are logging in correctly! You may be required to log
in twice.
- In the popup dialog box that requests your username and password,
enter only your assigned account ID prefaced by "surfcity\." Example:
surfcity\johndoe. Your e-mail address @surfcity.net is not
your username.
- Remember, passwords are case sensitive so be sure your CAPS lock is
not on.
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